Refund Policy

If you haven't paid yet, or your manual payment proof hasn't been confirmed by our team, no charge has occurred and there's nothing to refund — you can simply cancel from your Orders page.

Once payment is confirmed, production begins. If you want to cancel before your package reaches the review stage, contact support and we'll refund the payment in full.

If course production fails and cannot be completed (a rare case, but one we track explicitly), you're entitled to a full refund or, if you prefer, we'll rebuild the order at no extra cost.

Once your package has been approved and made available for download, the order is treated as fulfilled, consistent with standard practice for custom digital goods. We don't offer refunds solely because you changed your mind after downloading a working package.

That said, if the delivered package is materially defective — for example, a SCORM package that fails to import into Moodle, or content that clearly doesn't reflect the materials you submitted — contact support with details. We'll fix the specific issue or, if we can't, refund the affected portion of your order.

Open a support ticket from your dashboard, or email support@moodlebuilder.com — our support team is available 24 hours a day for any inquiry — with your order number and the reason for your request. We aim to respond within a few business days.

Approved refunds are returned to your original payment method. Automated methods (like PayPal) typically post within their own standard timeframe; manual methods are refunded via the same channel you paid through, coordinated with our team.

Questions about this policy? Reach us at support@moodlebuilder.com.